Activity nine investigates complaints about Enterprise Rent-A-Car, WFTV
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- 12384721 Home
- 12384770 News
Activity nine investigates complaints about Enterprise Rent-A-Car
A Kissimmee man told Act nine that a rental car company is requesting $1,000 for damages he didn’t cause.
Activity 9’s Todd Ulrich found Marcos Diaz is not the only one making that claim.
Related Headlines
Activity 9: Orange County woman wants investigation of salon after getting…
Diaz said there’s no way he bruised a rental car.
«Shocked. I actually thought it was a joke or mistake,» Diaz said.
But Enterprise Rent-A-Car told Diaz that it found front bumper and headlight harm. Enterprise Rent-A-Car said Diaz had to pay for repairs that totaled almost $1,000.
«I didn’t do any damages. It didn’t happen on my clock,» Diaz said.
Diaz rented a Chrysler two hundred from an Enterprise Rent-A-Car office in Kissimmee. As a former rental car worker himself, he said he knows to check for harm and said he did that before leaving the car after hours, and used the key drop box.
Now, after getting the repair bill, Diaz demanded to see the car. Enterprise sent him a picture of the front right side that left him even more puzzled and mad. Diaz said the picture didn`t demonstrate anything wrong with the car.
«Literally you can’t see the damages. I was so upset. I thought about going on the premises and taking pictures of my own,» Diaz said.
Diaz said the company refused to showcase him the car. He complained to the Florida Attorney General. Activity nine checked with the Attorney General`s Office and found since Jan. One , six other Enterprise customers sent similar complaints. They claimed the rental company charged them from $500 to $1,400 in damages that didn’t exist or were already there.
At the Enterprise office in Kissimmee, managers told Activity nine that the corporate office would review our questions. Enterprise Rent-A-Car told Act nine that there had been miscommunications and that Diaz was no longer responsible for damages and the case was closed.
The company also said the vehicle was returned to a dealership, and that complicated the issue. According to the company, all six state complaints were resolved to the customer’s satisfaction.
Act nine says with any rental, document the vehicles condition when it`s returned. The easiest way is taking pictures with your phone and saving all documents.
Statement from Enterprise Rent-A-Car:
«Because this vehicle was dropped off at a location different from the one where it had been rented, there was some confusion about the vehicle harm. It would have helped if the customer had let us know right away that he had concerns.
«Regardless, as soon as we finished researching our records, a letter was sent to the customer (Aug. Trio) officially confirming that we would not be pursuing any harm claim. As a result, we were very astonished when this news station contacted us almost a week later about the issue. We sincerely apologize for any misunderstanding and appreciate your efforts to help clarify the situation.»
Activity nine investigates complaints about Enterprise Rent-A-Car, WFTV
WFTV Orlando
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- 12384721 Home
- 12384770 News
Activity nine investigates complaints about Enterprise Rent-A-Car
A Kissimmee man told Activity nine that a rental car company is requesting $1,000 for damages he didn’t cause.
Activity 9’s Todd Ulrich found Marcos Diaz is not the only one making that claim.
Related Headlines
Act 9: Orange County woman wants investigation of salon after getting…
Diaz said there’s no way he bruised a rental car.
«Shocked. I actually thought it was a joke or mistake,» Diaz said.
But Enterprise Rent-A-Car told Diaz that it found front bumper and headlight harm. Enterprise Rent-A-Car said Diaz had to pay for repairs that totaled almost $1,000.
«I didn’t do any damages. It didn’t happen on my clock,» Diaz said.
Diaz rented a Chrysler two hundred from an Enterprise Rent-A-Car office in Kissimmee. As a former rental car worker himself, he said he knows to check for harm and said he did that before leaving the car after hours, and used the key drop box.
Now, after getting the repair bill, Diaz demanded to see the car. Enterprise sent him a picture of the front right side that left him even more puzzled and mad. Diaz said the picture didn`t demonstrate anything wrong with the car.
«Literally you can’t see the damages. I was so upset. I thought about going on the premises and taking pictures of my own,» Diaz said.
Diaz said the company refused to display him the car. He complained to the Florida Attorney General. Act nine checked with the Attorney General`s Office and found since Jan. One , six other Enterprise customers sent similar complaints. They claimed the rental company charged them from $500 to $1,400 in damages that didn’t exist or were already there.
At the Enterprise office in Kissimmee, managers told Activity nine that the corporate office would review our questions. Enterprise Rent-A-Car told Act nine that there had been miscommunications and that Diaz was no longer responsible for damages and the case was closed.
The company also said the vehicle was returned to a dealership, and that complicated the issue. According to the company, all six state complaints were resolved to the customer’s satisfaction.
Activity nine says with any rental, document the vehicles condition when it`s returned. The easiest way is taking pictures with your phone and saving all documents.
Statement from Enterprise Rent-A-Car:
«Because this vehicle was dropped off at a location different from the one where it had been rented, there was some confusion about the vehicle harm. It would have helped if the customer had let us know right away that he had concerns.
«Regardless, as soon as we finished researching our records, a letter was sent to the customer (Aug. Trio) officially confirming that we would not be pursuing any harm claim. As a result, we were very astonished when this news station contacted us almost a week later about the issue. We sincerely apologize for any misunderstanding and appreciate your efforts to help clarify the situation.»
Act nine investigates complaints about Enterprise Rent-A-Car, WFTV
WFTV Orlando
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- 12384721 Home
- 12384770 News
Activity nine investigates complaints about Enterprise Rent-A-Car
A Kissimmee man told Activity nine that a rental car company is requesting $1,000 for damages he didn’t cause.
Act 9’s Todd Ulrich found Marcos Diaz is not the only one making that claim.
Related Headlines
Act 9: Orange County woman wants investigation of salon after getting…
Diaz said there’s no way he bruised a rental car.
«Shocked. I actually thought it was a joke or mistake,» Diaz said.
But Enterprise Rent-A-Car told Diaz that it found front bumper and headlight harm. Enterprise Rent-A-Car said Diaz had to pay for repairs that totaled almost $1,000.
«I didn’t do any damages. It didn’t happen on my clock,» Diaz said.
Diaz rented a Chrysler two hundred from an Enterprise Rent-A-Car office in Kissimmee. As a former rental car worker himself, he said he knows to check for harm and said he did that before leaving the car after hours, and used the key drop box.
Now, after getting the repair bill, Diaz demanded to see the car. Enterprise sent him a picture of the front right side that left him even more puzzled and mad. Diaz said the picture didn`t showcase anything wrong with the car.
«Literally you can’t see the damages. I was so upset. I thought about going on the premises and taking pictures of my own,» Diaz said.
Diaz said the company refused to display him the car. He complained to the Florida Attorney General. Activity nine checked with the Attorney General`s Office and found since Jan. One , six other Enterprise customers sent similar complaints. They claimed the rental company charged them from $500 to $1,400 in damages that didn’t exist or were already there.
At the Enterprise office in Kissimmee, managers told Act nine that the corporate office would review our questions. Enterprise Rent-A-Car told Act nine that there had been miscommunications and that Diaz was no longer responsible for damages and the case was closed.
The company also said the vehicle was returned to a dealership, and that complicated the issue. According to the company, all six state complaints were resolved to the customer’s satisfaction.
Act nine says with any rental, document the vehicles condition when it`s returned. The easiest way is taking pictures with your phone and saving all documents.
Statement from Enterprise Rent-A-Car:
«Because this vehicle was dropped off at a location different from the one where it had been rented, there was some confusion about the vehicle harm. It would have helped if the customer had let us know right away that he had concerns.
«Regardless, as soon as we finished researching our records, a letter was sent to the customer (Aug. Three) officially confirming that we would not be pursuing any harm claim. As a result, we were very astonished when this news station contacted us almost a week later about the issue. We sincerely apologize for any misunderstanding and appreciate your efforts to help clarify the situation.»
Activity nine investigates complaints about Enterprise Rent-A-Car, WFTV
WFTV Orlando
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- 12384721 Home
- 12384770 News
Act nine investigates complaints about Enterprise Rent-A-Car
A Kissimmee man told Act nine that a rental car company is requesting $1,000 for damages he didn’t cause.
Activity 9’s Todd Ulrich found Marcos Diaz is not the only one making that claim.
Related Headlines
Activity 9: Orange County woman wants investigation of salon after getting…
Diaz said there’s no way he bruised a rental car.
«Shocked. I actually thought it was a joke or mistake,» Diaz said.
But Enterprise Rent-A-Car told Diaz that it found front bumper and headlight harm. Enterprise Rent-A-Car said Diaz had to pay for repairs that totaled almost $1,000.
«I didn’t do any damages. It didn’t happen on my clock,» Diaz said.
Diaz rented a Chrysler two hundred from an Enterprise Rent-A-Car office in Kissimmee. As a former rental car worker himself, he said he knows to check for harm and said he did that before leaving the car after hours, and used the key drop box.
Now, after getting the repair bill, Diaz demanded to see the car. Enterprise sent him a picture of the front right side that left him even more puzzled and mad. Diaz said the picture didn`t demonstrate anything wrong with the car.
«Literally you can’t see the damages. I was so upset. I thought about going on the premises and taking pictures of my own,» Diaz said.
Diaz said the company refused to demonstrate him the car. He complained to the Florida Attorney General. Act nine checked with the Attorney General`s Office and found since Jan. One , six other Enterprise customers sent similar complaints. They claimed the rental company charged them from $500 to $1,400 in damages that didn’t exist or were already there.
At the Enterprise office in Kissimmee, managers told Act nine that the corporate office would review our questions. Enterprise Rent-A-Car told Act nine that there had been miscommunications and that Diaz was no longer responsible for damages and the case was closed.
The company also said the vehicle was returned to a dealership, and that complicated the issue. According to the company, all six state complaints were resolved to the customer’s satisfaction.
Activity nine says with any rental, document the vehicles condition when it`s returned. The easiest way is taking pictures with your phone and saving all documents.
Statement from Enterprise Rent-A-Car:
«Because this vehicle was dropped off at a location different from the one where it had been rented, there was some confusion about the vehicle harm. It would have helped if the customer had let us know right away that he had concerns.
«Regardless, as soon as we finished researching our records, a letter was sent to the customer (Aug. Three) officially confirming that we would not be pursuing any harm claim. As a result, we were very astonished when this news station contacted us almost a week later about the issue. We sincerely apologize for any misunderstanding and appreciate your efforts to help clarify the situation.»
Act nine investigates complaints about Enterprise Rent-A-Car, WFTV
WFTV Orlando
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Thank you for registering!
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- 12384721 Home
- 12384770 News
Act nine investigates complaints about Enterprise Rent-A-Car
A Kissimmee man told Activity nine that a rental car company is requiring $1,000 for damages he didn’t cause.
Activity 9’s Todd Ulrich found Marcos Diaz is not the only one making that claim.
Related Headlines
Act 9: Orange County woman wants investigation of salon after getting…
Diaz said there’s no way he bruised a rental car.
«Shocked. I actually thought it was a joke or mistake,» Diaz said.
But Enterprise Rent-A-Car told Diaz that it found front bumper and headlight harm. Enterprise Rent-A-Car said Diaz had to pay for repairs that totaled almost $1,000.
«I didn’t do any damages. It didn’t happen on my clock,» Diaz said.
Diaz rented a Chrysler two hundred from an Enterprise Rent-A-Car office in Kissimmee. As a former rental car worker himself, he said he knows to check for harm and said he did that before leaving the car after hours, and used the key drop box.
Now, after getting the repair bill, Diaz demanded to see the car. Enterprise sent him a picture of the front right side that left him even more puzzled and mad. Diaz said the picture didn`t showcase anything wrong with the car.
«Literally you can’t see the damages. I was so upset. I thought about going on the premises and taking pictures of my own,» Diaz said.
Diaz said the company refused to showcase him the car. He complained to the Florida Attorney General. Activity nine checked with the Attorney General`s Office and found since Jan. One , six other Enterprise customers sent similar complaints. They claimed the rental company charged them from $500 to $1,400 in damages that didn’t exist or were already there.
At the Enterprise office in Kissimmee, managers told Activity nine that the corporate office would review our questions. Enterprise Rent-A-Car told Act nine that there had been miscommunications and that Diaz was no longer responsible for damages and the case was closed.
The company also said the vehicle was returned to a dealership, and that complicated the issue. According to the company, all six state complaints were resolved to the customer’s satisfaction.
Act nine says with any rental, document the vehicles condition when it`s returned. The easiest way is taking pictures with your phone and saving all documents.
Statement from Enterprise Rent-A-Car:
«Because this vehicle was dropped off at a location different from the one where it had been rented, there was some confusion about the vehicle harm. It would have helped if the customer had let us know right away that he had concerns.
«Regardless, as soon as we finished researching our records, a letter was sent to the customer (Aug. Trio) officially confirming that we would not be pursuing any harm claim. As a result, we were very astonished when this news station contacted us almost a week later about the issue. We sincerely apologize for any misunderstanding and appreciate your efforts to help clarify the situation.»